Privacy policy
PRIVACY POLICY
Last updated: 24 August 2026
XLUNOVA ("we", "us", or "our") operates movenax.com and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise interact with XLUNOVA.
1. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect:
• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information
• Information you provide when contacting customer support
• Information submitted through contact forms
• Information about how you use our website
• Device, browser and technical information
• IP address
• Cookies and similar technologies
We do not intentionally collect sensitive personal information unless it is reasonably necessary and permitted by law.
2. HOW WE COLLECT INFORMATION
We may collect personal information when you:
• Visit or use our website
• Create an account, where available
• Place an order
• Subscribe to our email communications
• Contact us
• Submit a form
• Request customer support
• Interact with our website through cookies or similar technologies
Where reasonably possible, we collect personal information directly from you.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Provide customer support
• Communicate with you about your orders
• Respond to enquiries
• Improve our website and products
• Maintain website security
• Prevent fraud or misuse
• Send marketing communications where permitted and where you have provided consent where required
• Comply with legal and regulatory obligations
4. SHOPIFY AND SERVICE PROVIDERS
Our online store is powered by Shopify.
We may use third-party service providers to help us operate our business, including payment providers, shipping providers, email and marketing services, analytics providers, customer-support services and technology providers.
These providers may process personal information only as reasonably necessary to provide their services to us or as otherwise permitted by law.
5. PAYMENTS
When you make a purchase, payment information may be processed by the payment provider selected at checkout.
XLUNOVA does not intentionally store complete payment card details on our own systems unless specifically required and lawfully permitted.
Payment providers may collect and process information in accordance with their own privacy policies.
6. COOKIES AND ANALYTICS
We may use cookies and similar technologies to:
• Keep our website functioning
• Remember preferences
• Understand website traffic
• Improve website performance
• Analyse customer behaviour
• Support advertising and marketing activities where applicable
You can control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
7. MARKETING COMMUNICATIONS
If you subscribe to our marketing communications, we may send you information about products, offers, updates and other relevant communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at:
contact@xlunova.com
8. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to service providers and other parties where reasonably necessary to operate our business, including:
• Shopify
• Payment providers
• Shipping and delivery providers
• Technology providers
• Website and analytics providers
• Email and marketing service providers
• Customer support providers
• Professional advisers
• Government authorities or law enforcement where required or permitted by law
We do not sell your personal information as a business practice.
9. OVERSEAS DISCLOSURE
Some of our service providers may be located outside Australia or may process information outside Australia.
As a result, personal information may be disclosed to overseas recipients depending on the services used to operate our store.
Where required by applicable law, we take reasonable steps to ensure that personal information is handled appropriately.
10. DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes, comply with legal obligations and enforce our agreements.
When personal information is no longer reasonably required, we take reasonable steps to securely delete or de-identify it, subject to applicable legal requirements.
12. ACCESS AND CORRECTION
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete.
Contact:
contact@XLUNOVA.com
We will respond to requests in accordance with applicable privacy laws.
13. PRIVACY COMPLAINTS
If you believe that MOVENAX has handled your personal information in a way that does not comply with applicable privacy requirements, please contact us first so that we can investigate and respond to your concern.
Contact:
contact@xlunova.com
We will take reasonable steps to investigate and respond to privacy complaints.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
14. CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children without appropriate involvement of a parent or guardian.
If you believe that a child has provided us with personal information, please contact us at:
contact@xlunova.com
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal requirements.
The updated version will be published on this page with a revised "Last updated" date.
16. CONTACT US
For shipping questions, delivery updates or order assistance:
MOVENAX
Email:
contact@xlunova.com
Website:
www.xlunova.com
AG FAMILY
30 N Gould St, Ste R, Sheridan WY 82801, United States.