Shipping policy

Shipping Policy

At XLUNOVA, we work to make your order experience as simple and reliable as possible.

Order Processing

Orders are usually processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive tracking information when available.

Delivery Times

For orders delivered within Australia, estimated delivery times are:

Standard Shipping: 5–12 business days

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, public holidays, or other circumstances outside our control.

Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

Tracking

When tracking is available, we will provide your tracking details by email.

Please allow some time for tracking information to become active after your order has been shipped.

Delays

XLUNOVA is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, or other unexpected events.

If your order appears to be significantly delayed, please contact us at [YOUR EMAIL] and include your order number.